Synnex Technologies Privacy Policy

Privacy Policy

Version 1.0

Effective Date: 11/17/2024

1. Introduction

Welcome to Synnex Technologies ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

2. Information We Collect

We may collect various types of information, including but not limited to:

• Personal Information: This includes your name, address, phone number, email address, payment information, and any other information you provide to us.

• Technical Information: We collect information about your device, such as IP address, browser type, operating system, and device identifiers.

• Service Information: Details about the services you request or receive from us, including service history, device information, and any issues or concerns you report.

• Usage Data: Information about how you use our website and services, including the pages you visit, the time spent on those pages, and other usage statistics.

• Communication Data: Records of our communications with you, including emails, phone calls, and messages.

3. How We Collect Information

We collect information in several ways, including:

• Directly from You: When you provide information to us through our website, over the phone, or in person.

• Automatically: Through the use of cookies, web beacons, and other tracking technologies when you interact with our website or services.

• From Third Parties: We may receive information about you from third parties, such as payment processors, marketing partners, and publicly available sources.

4. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To deliver and manage the services you request, including repairs, maintenance, and IT support.

• Processing Payments: To process transactions and manage billing and invoicing.

• Communication: To communicate with you about your service requests, updates, and promotional offers.

• Improving Services: To enhance our services, develop new features, and improve customer experience.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

• Marketing: To send you promotional materials and offers, with your consent where required by law.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or in response to a government request.

• Protection of Rights: We may disclose your information to protect our rights, property, or safety, and that of our customers or others.

6. Data Security

We implement a variety of security measures to protect your personal information, including:

• Encryption: We use encryption to protect sensitive information transmitted online.

• Access Controls: We restrict access to your information to authorized personnel only.

• Security Protocols: We regularly review and update our security practices to protect against unauthorized access, alteration, disclosure, or destruction of your information.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccuracies in your personal information.

• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.

• Objection: You have the right to object to the processing of your personal information for certain purposes.

• Withdrawal of Consent: Where we rely on your consent to process your information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website and services. This helps us improve your experience and provide personalized content and advertising. You can manage your cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically for any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]

• Phone: +1 (908) 651-2200

• Address: PO Box 725, Hackettstown, NJ 07840