Trustworthy and Transparent Computer Services
We understand how frustrating deceptive and hidden pricing can be. That’s why we are committed to being upfront and transparent with all our residential service fees. We promise to only charge for services you truly need. We will fully explain your available options and give you our recommendation. If your issue requires more work than our standard pricing covers, we'll inform you right away. If there’s a more cost-effective, better solution than having us repair or upgrade your system, we’ll tell you, because it’s the right thing to do. We want you to think trustworthy, honest, and dependable when you think of Synnex Technologies.
Residential Computer Services
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Remote Diagnostic - $25
Let us remotely connect to your computer for a precise diagnosis of the issue. We’ll provide an accurate assessment and an estimate for the required service. Plus, the diagnostic fee is waived if you decide to proceed with any service.
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Remote Virus/Malware Removal and OS Repair - $150
Experiencing errors or odd behavior on your computer? It might be a virus or malware. We can often remotely connect to your computer, resolve the security issue, and repair a damaged operating system.
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Onsite Diagnostic - $50
If your computer can't get online, we’ll come to you. We'll perform a local diagnostic of your system and recommend next steps. The diagnostic fee is waived if you choose to proceed with any service.
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Home Network Services (Setup/Troubleshooting) - $150
Need a new router installed and optimized? Struggling with connectivity issues on your home network? We can diagnose and resolve your network problems efficiently. Note that some issues may require replacement or augmentation of existing equipment beyond this fee.
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Onsite Computer Component Install/Upgrade - $75
This service includes the installation of a component in an existing functional system. Typical upgrades involve memory, graphics cards, and CPUs of the same generation. Note: Storage upgrades will require additional onsite data transfer services.
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Onsite Computer Repair (parts not included) - $100
If your system has a hardware issue, this service covers the labor for repairing or replacing one component. The fee for parts is additional. Some parts may not be available at the time of service and could require a second visit, covered under this service cost. More complex repairs, like a full laptop teardown, may incur additional costs due to extensive labor.
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Onsite Data Transfer - $150
Upgrading to a new computer or increasing storage? We’ll transfer your data from your old device seamlessly.
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Onsite Operating System Repair or Reinstallation - $150
If your operating system is beyond repair, we recommend reinstalling a clean copy along with your applications and data restoration. This service covers the reinstallation of the original OS or a current OS of your choice (a valid license is required). It includes installing necessary software and the latest drivers from the manufacturer of your system or components.
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Onsite Standard Data Recovery - $200
This service covers data recovery from a functioning storage device when your computer won't boot or the file system is corrupt. While we can't guarantee full recovery, we will do our best to reconstruct your file system and recover your valuable data. If your storage device is failing, we may still recover some data. For advanced data recovery, we can refer you to a third-party specialist.